Terms & Conditions

You retain copyright and any other rights you hold in the designs you submit, upload, or create on Crayonz. You grant Crayonz a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and reformat your designs solely to operate the Platform: render mockups, list designs on the marketplace under your creator profile, fulfil orders, and promote the Platform.

You are entirely responsible for the content you upload. You must not upload anything that infringes any third party's copyright, trademark, right of publicity, or other intellectual-property right, or that is unlawful, defamatory, obscene, or otherwise objectionable. Crayonz reserves the right to remove any content that breaches these terms.

If you believe content on the marketplace infringes your rights, please follow the takedown procedure on our IP Report & Takedown page.

You agree not to hold Crayonz or Aivolvix Private Limited responsible for other users' content, actions, or collaborations. Crayonz is not liable for the quality, safety, or legality of designs published by other creators. We cannot guarantee continuous access to our services and exclude implied warranties, terms, and conditions related to service use. You are responsible for taking precautions to avoid interference, such as viruses, while using the website.

Use of Crayonz trademarks requires prior written permission and must not mislead or imply association without authorisation. Unauthorised use of our trademarks in any misleading or disparaging way is prohibited.

By using Crayonz services, you agree to receive transactional and account-related emails from us. Once you place an order, you may receive order-related notifications via email or WhatsApp. You can opt out of marketing email at any time via the unsubscribe link in our marketing emails or by contacting hello@crayonz.ai.

Crayonz reserves the right to limit, suspend, or terminate accounts that violate these terms. Unconfirmed or inactive accounts may also be cancelled without prior notice.

These Terms & Conditions are governed by the laws of India. Any dispute arising from or in connection with these Terms or your use of the Platform is subject to the exclusive jurisdiction of the courts at Bhilai, Chhattisgarh.

Orders within India are typically delivered in 4 to 6 business days from order confirmation. Free shipping is provided for orders over the threshold shown at checkout. International shipping is rolling out and will be priced at checkout when available; estimated delivery windows are 7 to 14 business days depending on destination.

In accordance with the Information Technology Act, 2000 and the rules made thereunder (including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021), the Grievance Officer is:

Name: Arun Raghav
Designation: Grievance Officer, Aivolvix Private Limited
Email: hello@crayonz.ai
Address: Aivolvix Private Limited, Bhilai, Chhattisgarh 490006, India

We will acknowledge receipt of any complaint within 24 hours and resolve such complaint within 15 days from the date of receipt, as required by Indian law.